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Return and Refund Policy

Thank you for shopping at SD Global. This Return and Refund Policy applies to purchases made on our website for medicines from various companies. Please read this policy carefully to understand your rights and responsibilities regarding returns and refunds.

1. Returns

We accept returns of medicines under the following circumstances:

– Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number] days of receiving your order. We may require evidence of the damage or defect (e.g., photographs) to process your return.

– Incorrect Product: If you receive an incorrect product that does not match your order, please contact us immediately to arrange for the correct item to be shipped to you or for a refund.

– Expiry Date: We guarantee that all medicines sold have a minimum shelf life of [number] months from the date of delivery. If you receive a product with an expiry date shorter than this period, please contact us for a replacement or refund.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

– Approved Refunds: If your return is approved, a refund will be processed to your original method of payment within [number] days. Shipping charges are non-refundable unless the return is due to our error (e.g., damaged or defective product, incorrect item shipped).

– Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or credit card statement. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at +9107949083170.

3. How to Initiate a Return

To initiate a return, please follow these steps:

– Contact our customer service team at +91 07949083170 to request a return authorization.
– Provide your order number, the reason for the return, and any supporting documentation (e.g., photos of damaged products).
– Once your return request is approved, we will provide you with instructions on how to return the item.

4. Return Shipping

Customers are responsible for shipping costs associated with returning items, except in cases where the return is due to our error (e.g., damaged or defective product, incorrect item shipped).

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

+91 07949083170

Plot No. 23, FL No. M-02, Rohit
Appartment, Vishram Nagar, Wardha
Road, Nagpur, Plot No. 23, FL No. M-02,
Rohit Appartment, Nagpur – 440015,
Maharashtra, India

6. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Changes to this policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

Thank you for shopping at SD Global. We strive to provide you with quality medicines and excellent customer service, including a fair and transparent returns and refunds process.

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